Results

Central Government, Education Sector

Evaluation model to assess tenders for HRIS/payroll system

Our client tendered for a HRIS/payroll system to replace the current system. This was a very large project involving many millions of dollars. It was important that the system complemented other business objectives for the management of payroll services.

We developed an evaluation model that allowed our client to accurately and comprehensively assess the tenders against their specifications. This ensured that each candidate system was assessed effectively against prioritised needs and that the evaluation process could be validated as robust and fair.

As a result, our client was able to confidently make the right decision, choosing a vendor that best met their requirements.

Tender and evaluation program for Transport Service Agents

Our client needed to re-tender the contracts for School Transport Service Agents.

We developed a full tender program and a rigorous evaluation process that ensured our client was able to fully test the market for the types of services required, and then select the best service providers. The Request for Tender effectively directed respondents to provide the required information in a consistent and efficient format, while the evaluation process applied a robust methodology to the scoring of responses. The tender also set out the framework for ongoing supplier performance management.

This meant our client was able to conduct a complex tender, achieve a clear outcome for the selection decision, and satisfy all participants that the process was comprehensive and fair.

Standards Procedures Manual and Audit Framework

For our client we constructed a Standard Procedures Manual and Audit Framework on two Service Agents. The objective was to provide a deeper level of understanding of the actual business requirements and processes, and to review compliance with expectations, as well as consistency of practice and outcome.

We began by documenting current procedures, and comparing the processes undertaken by one agent compared with the other. We also collected the documentation already in existence in the service agents operations. Through stakeholder meetings and facilitated workshops we documented and agreed a series of process maps for all key business activities. The process maps were also compared with the expected procedures according to the Deskfile which set out the policy requirements and the standards for operating procedures.

An audit framework was then developed from the agreed process maps. This included developing standard audit procedures and an approach for evaluation of actual practice, as well as a reporting and remedial loop to ensure findings contributed to improving the standard practices.

This work enabled our client to gather a greater level of understanding of the processes and procedures within the service agent business, and to determine the effectiveness and strength of practices.